brightpattern.comBright Pattern - Best Cloud-Based Omnichannel Call Center

Products Omnichannel Platform Call Center Software Key Features Omnichannel Cloud Call Center Software Bots & AI Capabilities ACD Capabilities Predictive Dialer IVR Conversational IVR CRM Call Center Software Quality Assurance Integrations WFO/WFM Overview Integrations Overview Salesforce Microsoft Dynamics 365 Zendesk ServiceNow Oracle Service Cloud Solutions Comparison Chart Pricing Solutions By Industry BPO High-Tech Healthcare Insurance Retail Travel and Hospitality Financial Services and Banking Telecommunications Utilities Education By Function Sales and Marketing Customer Service Inbound Outbound By Company Type Enterprise Mid-Sized Business Virtual Call Center Compliance Fully Compliant Call Center Software PCI-Compliant HIPAA Compliant GDPR Compliant TCPA Compliant SOC 2 Compliant Call Center Software for Visually-Impaired Partners Partners Partners Become a Partner Salesforce Microsoft Dynamics 365 About US About Bright Pattern About Us Our Team Our Blog News and Press Resources Awards and Recognition Customers Reviews Careers Contact Us Request a Demo Products Pricing Submenu title Submenu 1 Submenu 2 Submenu 3 Submenu 4 Submenu title Submenu 1 Submenu 2 Submenu 3 Submenu 4 Solutions Resources Partners About us Request quote -- -- Powerful Cloud Contact Center Software with Embedded AI REQUEST QUOTE EXPLORE FEATURES REQUEST QUOTE EXPLORE FEATURES -- Cutting Edge Innovation Find out why Bright Pattern software has the highest ROI in the industry. #1 Quality Assurance Ensure consistency and quality on ALL interactions through built-in, AI-supported, omnichannel quality assurance capabilities. EXPLORE Quality Assurance #2 Omnichannel Conversations Provide customers seamless, effortless conversations across all channels and allow customers to switch between channels. EXPLORE OMNICHANNEL #3 Powerful Personalization Personalize customer experiences across all channels using customer CRM data and empower agents with key customer info. EXPLORE INTEGRATIONS Unified Agent Desktop Omnichannel contact center solution gives your organization the ability to seamlessly communicate with clients throughout their entire customer journey. REQUEST A DEMO CRM Integration Track the customer journey with your business on any channel. Integrations with all CRM providers or your own system of records REQUEST A DEMO Omnichannel Quality Management Ensure consistently excellent customer experiences and optimize call center performance with AI-powered OmniQM. REQUEST A DEMO CRM & WFO Integrations MICROSOFT SERVICENOW SALESFORCE ORACLE ZENDESK PIPKINS NICE ASPECT MONET ZOHO Fully Compliant Contact center software and data centers are fully compliant with the following standards, and regularly adding new ones: TCPA Ofcom GDPR SOC 1 FISMA PCI DSS SOC 2 HIPAA ACT EU SAFE HARBOR Bright Pattern software compliance includes GDPR and HIPAA compliant infrastructure, data storage, and data transmission for sensitive data; firewalls and access controls to protect customer credit card data; audit logs to create an audit train for access to network resources and data; regular penetration and security testing for systems and processes. HIPAA COMPLIANCE TCPA COMPLIANCE GDPR COMPLIANCE PCI COMPLIANCE Explore Industry Solutions Completely customizable and easy to scale, virtual call center software keeps you and your business compliant and innovative by design - without costly upgrades. Transform your contact center with deceptively simple software that’s intuitive to use and your agents will love! BPO SOLUTIONS Retail Ccass HEALTHCARE CCAAS EDUCATION SOLUTION INSURANCE CCAAS FINANCIAL / BANKING AI Support For Efficiency AI Agent assistance Empower your call center agents with powerful AI capabilities, giving them on-the-fly response suggestions and sentiment analysis to streamline their interactions. Read more AI Quality Assurance Monitor every interaction on every channel effortlessly. Powered by AI and sentiment analysis, omnichannel QA ensures consistency throughout your contact center. Read more Conversational IVR Give your customers the freedom of choice and self-service. Utilizing advanced AI, Conversational IVRs give your customers a voice and streamline your center. Read more All Digital Channels Customers want to connect with your contact center on their preferred channels. The freedom of choice lets them connect with your contact center on all digital channels. Read more Award Winning Software Ovum, Leading Call Center Industry Analyst “Bright Pattern was the shining star in the ratings… customers rated the company and its products at the maximum level achieved by any vendor” G2 Crowd Bright Pattern recognized by G2 Crowd as one of the top providers of contact center software Bright Pattern outranked leading providers, including Five9, NICE inContact, Avaya, Aspect, and 8×8 Achieved top rankings in usability index based on ease of administration, ease of set-up, and ease of doing business CCW Excellence Awards 2019 Omnichannel Solution of the Year Finalist Bright Pattern was selected as a finalist by the world’s largest customer experience event, Customer Contact Week Bright Pattern was announced as the Honorable Mention by Customer Contact Week’s esteemed panel of judges Gartner Software Advice FrontRunners Quadrant Bright Pattern named a leader in 2019 and 2018 reports Scored above market leaders including Genesys PureCloud, NICE inContact CXone, Five9, Aspect, and RingCentral in 2019 FrontRunner Quadrant Ranked No. 2 in both Usability and User Recommended among 100 products evaluated in 2018 FrontRunners Quadrant Report The Frost and Sullivan’s Profile of Bright Pattern True omnichannel capabilities without significant license or professional services expense Low license costs and professional service fees due to the simplicity of the platform Set up times are a fraction of the time and cost of many other vendors All channels are native to the platform (built-in) enabling true omnichannel conversations, omnichannel quality management CCW Excellence Awards 2019 Omnichannel Solution of the Year Finalist Bright Pattern was selected as a finalist by the world’s largest customer experience event, Customer Contact Week Bright Pattern was announced as the Honorable Mention by Customer Contact Week’s esteemed panel of judges Our reviews Allan Young Feb. 2017 Pros: We've tried many other cloud-based contact center solutions. Only Bright Pattern could scale with us. Our technology team evaluated and even ran live with several other cloud-based... Read more Derek Greenwood Aug. 2019 Pros: Bright Pattern is an innovative and easy to use omnichannel contact center software. I have been using this software for several years now and each release continues... Read more Othmar Blumencron Dec. 2019 Pros: Omnichannel in the cloud! We love the ease of use of the platform and the endless omni-channel capabilities. It is an open platform which allowed us to... Read more Roger Meador Mar. 2017 Pros: Trusource Labs is third-party contact center outsourcing company. We have been using Brightpattern for about two-and-a-half years now. During that time there have been a steady release... Read more Hiroshi Shibayama Sept. 2017 Pros: THE BEST and ONLY ONE TRUE OMNICHANNEL SOLUTION! This is a ALL IN ONE solution with APIs which can give me freedoms to integrate other softwares easily.... Read more Keith M. Dec. 2018 Pros: 25 Years of Call Center Experience, BrightPattern is the best. What do you like best? Ease of use, coupled with excellent features.Virtual queue callback should be more... Read more Othmar M Dec. 2019 Pros: Platform is very reliable. Team is great to work with and we have no problem with integrating our applications. Brightpattern serves as our backbone for our entire... Read more Contact Us Please leave this field empty. Number of Agents* 1-9 10-19 20-49 50-99 100-299 300-499 500+ Send Please leave this field empty. Number of agents 1-9 10-19 20-49 50-99 100-299 300-499 5...